Payment Information
Customer Care
Payment
Information.
A clear checkout starts with accurate billing details and the payment options presented at checkout. This guide explains the basics of completing payment, resolving common issues and keeping your order details consistent.
Checkout Basics
Keep your payment details accurate.
During checkout, review your contact, billing and delivery information before submitting the order. Small differences in billing details can sometimes prevent a payment from being accepted.
The payment options available for your order will be displayed during checkout. Select one of the methods shown and follow the instructions provided on screen to complete the transaction.
Use the methods shown at checkout.
Available payment options can vary depending on checkout conditions. Use one of the choices displayed during your order process and follow the on-screen steps provided.
Match your information carefully.
Enter your billing name, address and other requested information as accurately as possible. If a payment is declined, review these details before trying again.
Check everything before submitting.
Confirm your items, delivery information and final checkout details before placing the order. This helps reduce avoidable corrections after checkout.
Payment Process
A straightforward checkout flow.
Most payment questions can be avoided by reviewing the information entered at checkout and following the instructions presented during the transaction.
Review your cart.
Confirm the products and quantities in your cart before moving forward. Make any changes before entering the final checkout stage.
Enter accurate details.
Provide the requested contact, delivery and billing information. Check spelling, address formatting and other details before continuing.
Select a payment option.
Choose from the payment methods presented during checkout. The available choices shown there are the relevant options for that checkout session.
Confirm before placing the order.
Review the final order summary before submission. Avoid repeatedly refreshing or resubmitting the page while the transaction is being processed.
If Payment Does Not Go Through
Review the details before trying again.
If checkout does not accept a payment, first review the billing information you entered and make sure all required fields are complete. You can also try another payment option if one is available during checkout. If the issue continues, contact your payment provider or reach out to Elovaire for order-related support.
Important Reminder
Keep sensitive payment details inside the checkout process.
Do not send full card numbers, security codes or other sensitive payment credentials through a contact message. For order support, provide only the information needed to identify and discuss the order.
Payment Questions
Helpful answers before checkout.
Which payment methods can I use?
Use the payment options displayed during checkout. The methods shown there are the available choices for that checkout session.
Why was my payment declined?
A declined payment can have several causes. Review your billing details, confirm that all required information has been entered correctly and follow any instructions shown at checkout. If needed, contact your payment provider for additional information.
What should I do if I entered the wrong billing information?
Correct the information before submitting the order whenever possible. If the order has already been placed, use the contact page to ask about the next available step for your order.
Can I send payment details through the contact page?
Do not send full card numbers, security codes or other sensitive payment credentials through a contact form or ordinary message. Keep payment entry inside the checkout process.
What happens if I need help with a payment-related order issue?
Contact Elovaire through the support page with the relevant non-sensitive order information. Avoid including complete payment credentials in your message.
Need More Help?
Keep checkout clear and uncomplicated.
Review your information carefully, use the payment options shown at checkout and contact Elovaire if you need help with an order-related payment question.