Returns & Refunds
Elovaire Customer Care
Returns & Refunds
If something about your order is not right, our team can help review your request and explain the available next steps. Please contact Elovaire before sending any item back.
How to Begin
Start with your order details.
Return and refund eligibility can depend on the item, its condition, and the circumstances of the order. Our team will review the information you provide before confirming the next step.
Contact Elovaire
Reach out with your order information and a brief explanation of what you would like us to review. Please contact us before returning any item.
Provide relevant details
Include the information that helps us understand the request. If an item arrived damaged, incorrect, or with an unexpected issue, photographs may help our team review it more clearly.
Wait for return guidance
If a return is appropriate, our team will provide the instructions associated with your request. Please do not send products back without receiving guidance first.
Review the outcome
After the relevant item and order details have been reviewed, Elovaire will confirm the outcome of the request and any applicable refund information.
Before a Return
Keep the item and packaging together.
While your request is being reviewed, keep the product, included parts, accessories, and available packaging together. Avoid unnecessary use or disposal until our team has confirmed the appropriate next step.
Because beauty products and beauty tools can have different handling considerations, return eligibility is confirmed individually rather than assumed from a general category.
Please contact Elovaire for confirmation before mailing or shipping anything back.
Each request is reviewed individually.
We use the order details and information you provide to understand the request and determine the appropriate next step.
Refund details are confirmed after review.
If a refund is approved, Elovaire will provide the relevant information for that order without relying on an unconfirmed general timeline.
Follow the instructions provided for your request.
Return shipping arrangements can vary by situation. Contact our team first so the correct instructions can be confirmed before anything is sent.
Damaged or Incorrect Orders
Tell us what happened.
If your order arrives with visible damage, an incorrect item, or another unexpected issue, contact us with your order information and a clear description of the problem.
When useful, include photographs of the product, packaging, or relevant details so our team can review the situation more efficiently.
Contact SupportCommon Questions
Return support, explained simply.
These answers explain the general process without replacing the order-specific guidance provided by Elovaire support.
Can I send an item back without contacting Elovaire first?
Please contact Elovaire before sending anything back. Our team will first review your request and provide the appropriate instructions.
What information should I include in my request?
Include your order information, the item involved, and a concise explanation of the issue. Photographs can also be helpful when the request concerns visible damage or an incorrect item.
How do I know whether my item is eligible for return?
Eligibility is confirmed after the relevant order and product details are reviewed. Contact us so we can provide guidance specific to your situation.
When will I receive refund information?
Refund information is provided after the applicable request has been reviewed. Elovaire will confirm the relevant details directly rather than applying an unverified general processing timeline.
Need Help?
Contact Elovaire before starting your return.
Send us your order details and a short description of what happened. Our team can review the request and provide the appropriate next steps.